How have you felt when a Sales Professional meets with you and they are in a less than pleasant mood? I’m sure you didn’t buy from them did you, and you needed that damn product almost right there and then!

Everyone has problems, and sales is a very difficult role to do when you have serious issues happening in your personal life. When I say very, I mean probably the most difficult there is. Suddenly the comprehension of a brazen cold call seems somewhat impossible… When a family member just passed or your pet died, etc, etc. Very hard. Such resiliance is required and most people struggle to keep their problems at home. More often than not their frustration will bleed into how we are presenting to prospects. As such, these plemmeting moods are not acceptable, you need to put yourself into a winning mindstate and use the appointment to forget your woes for 45 minutes.

There are many different ways to put yourself into a winning mindset:

1) Think about your Why, which could be your family or to prove something to someone and/or yourself or the goal.

2) Take yourself to a time when you felt powerful, when you closed a big deal or some sort of personal achievement.

3) Look at yourself in the mirror: Research has shown that engaging in mirror self-affirmation exercises can lead to increased self-esteem and confidence.

In a study published in the journal Psychological Science, participants who spent a few minutes looking at themselves in the mirror while focusing on their positive qualities and affirming statements experienced a significant boost in self-esteem compared to those who didn’t engage in this practice. The act of self-reflection in the mirror, combined with positive self-affirmation, activates neural circuits associated with self-relevance and positive self-perception, resulting in an enhanced sense of confidence and self-worth.

You need align your personal values with your job and incorporate them into your mood and your presentation.”Treat other how you would like to be treated.” The Golden Rule serves as a guiding principle, reminding sales professionals to embrace empathy, respect, and genuine care for their customers.

Every interaction is an opportunity to establish a genuine connection. By treating customers with respect and the consideration they desire themselves you disarm them from thinking of you as just another pushy salesperson.

By actively listening and showing genuine empathy, sales professionals can also be better active listeners and therefore offer customized solutions that address the unique pain points of each customer. Setting your mood to be most effective and a polite, caring and empathetic approach paves the way for authentic problem-solving and positions salespeople as trusted advisors.